6/1/2023 0 Comments Yelp vip passportWe were then sniffed again by a second, different, sniffer dog. The gate was closing and we made it with about 3-4 minutes to spare. We got ourselves fast tracked through the next line at immigration by showing our boarding passes and then ran all the way to the gate. ![]() I should add at this point that whilst in the line we had both been sniffed by a sniffer dog - presumably for drugs / explosives. When we eventually got the front, after my wife complaining to three different officials we would miss our flight, they simply logged our passports on the piece of paper, stamped our boarding passes with a blue 'e', and waved us on (No checks undertaken). The line moved slowly (35 mins to take off) with one person working at the slowest possible speed whilst his colleague wrote down on paper the outcome of each bag check - welcome to the 1950s. Two more airport officials were checking bags, unpacking clothes and swabbing for trace explosive elements. Through x-ray, had to ask an official where our passports were and was told we needed to get in another line - about 12 people in front of us. My wife went to find trays whilst I held the line. We figured out we needed to head after our boarding passes and passports so got in line for the x-ray machine that had no trays. Was sent through a barrier to the left and had our passports and boarding passes taken from us - no explanation. Went to first line - about 100 metres long to have only our passport and boarding pass checked (not immigration, just a couple of airport officials). We've now wasted 25 minutes due to poor WiFi coverage in the airport. ![]() The lady from ServisAir behind the counter very kindly did it for us. The same problem with WiFi - my phone couldn't connect using WiFi to the internet to fill in the form. The one I had completed was inbound only, even though it asks for your departure date, and we needed to complete a new one. ![]() Next we were asked for our immigration certificate. The WiFi in the airport was so poor it took me 15 minutes to login to the app to get the certificate. Asked for COVID certificate - not a problem, it was on my phone. Informed at check in queue that the desk was about to close (not true). Arrived two hours before a flight to JFK. Not Verified | The worst experience of an airport I have ever had. Please consider the above feedback so other future travellers do not have to go through the frustrations we experienced. Due to the ordeal we went through we do not plan to use Air Transat services to Punta Cana in future. Air Transat needs to ensure that the check-in personnel have better basic English competency. Air Transat services at Punta Cana airport needs improvements which is well under Air Transat's jurisdiction. Although we reached the airport 3 hours before departure the check-in process took well over 2 hours leaving no time to charge my wife's portable oxygen concentrator. The check-in agent did not seem to differentiate between normal person check-in and a disability person check-in. My wife was in a wheelchair and there was no consideration for expediting her check-in. ![]() Her manager knew a little better English and when I reached out to him, he was rude. She needed her manager's assistance and did not speak very basic English. We had a very bad experience during check-in for the following reasons: The AT check-in counter the clerk did not seem to know how to check-in. ✅ Trip Verified | We were departing Punta Cana on Februafter a 7 day vacation at a resort in Punta Cana.
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